Subcollections Are Not Showing on the Collection Page

If your subcollections are not appearing under the main (parent) collection page, don’t worry—this is a common issue and usually quick to fix.

Steps to troubleshoot:

• Check Collection Mapping:

  • Go to the “Collection Mapping” section in the app.

  • Make sure you’ve selected the correct parent collection.

  • Confirm that at least one child collection is assigned to it.

  • Click Save Mapping after making changes.

• Theme Compatibility:

  • Ensure your theme supports app blocks or sections. Most modern Shopify themes do.

  • If you're using a vintage theme, you may need to manually add the app’s snippet. Instructions are available under the Installation Guide tab in the app.

• Check Visibility Settings:

  • Navigate to the Main Block Settings tab.

  • Make sure the block is not accidentally disabled for desktop or mobile views.

  • Ensure subcollection count is set to a number higher than 0.

• Clear Cache or Preview in Incognito Mode:

  • Sometimes browser cache can interfere with how updated changes appear.

  • Try viewing your collection page in a private/incognito window.

Still not working? Reach out to our support team directly via the in-app chat—we’re happy to jump in and help!