Discount Label Not Showing on Cart Page
If the discount label isn’t appearing on your cart page despite configuring everything, don’t panic—it’s likely a minor issue with an easy fix. Here’s a comprehensive troubleshooting guide to get it working properly:
Step-by-Step Solution:
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Check If the Label is Active:
First, log into your ByteTag dashboard and ensure the label you’ve created is active. In the Label Settings, verify that the label is Enabled. If it shows as disabled, toggle it on and save the changes. Labels will only show when they are active.
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Verify Page Targeting and Placement:
In the app settings, confirm that the label is assigned to the Cart Page. Go to the Placement section of your configuration and ensure the label is assigned to the correct page (e.g., Cart Page). If the label is not linked to the Cart Page, it won’t appear in the correct location. If necessary, try changing the placement settings from "Automatic" to "Manual" and adjust the position directly in your theme files.
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Theme Compatibility Check:
ByteTag works with most Shopify themes, but if you're using a custom or heavily modified theme, the structure of your cart page may differ from the standard layout. If that’s the case, enable Manual Placement in the Advanced Settings. This option will provide a snippet of code that you can copy and paste into your theme’s cart.liquid file where you want the label to appear. If you're unsure, consider contacting the theme developer or ByteTag support for assistance.
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Clear Your Browser Cache:
Sometimes, your browser might be loading an older version of the cart page due to cached content. Try clearing your cache or refreshing the page with Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). This ensures that you are seeing the most up-to-date version of the page with your changes.
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Contact Support If It Still Doesn’t Work:
If after following these steps, the label is still not appearing, reach out to ByteTag’s support team. We can assist with further troubleshooting, including inspecting your theme and settings in detail to ensure everything is configured correctly. We will help resolve any theme-specific issues or conflicts.
🛠️ Tip: Always test the label’s visibility by adding a product to the cart that qualifies for a discount. Ensure the discount condition is met and verify that the label shows up in the cart before proceeding to checkout.
